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This is the challenge businesses face today—to take fragmented repositories of information and combine them into one, concise system. From copiers and fax machines to Microsoft Office and email, we expect these technologies to make our life simpler. Instead, they can tend to make it more complex.
Enter Document Management Programs
Many small businesses and corporate departments are enjoying the benefits of new document converging technology. Paper, digital and email documents are finally able to be handled by one system.
- Scanners and Multifunction Systems enable the rapid conversion of paper documents into common digital formats like PDF files. These documents can be sent as email attachments our directed to a network folder.
- Optical Character Recognition technologies convert scanned text into editable text. Documents can be scanned directly into applications like Microsoft Word where they can be edited. continue reading...
ROCHESTER, N.Y. – Hailed as the “ideal press” for producing high-end collateral, direct marketing and photo specialty products, Xerox Corporation (NYSE: XRX) has added new product enhancements and a customization program to its Xerox iGen4™ press. The features extend the range of print jobs that generate new business opportunities and profits for print providers.
Dependable image quality key to Xerox iGen4 users; drives business
Print service providers from Maine to Russia rely on Xerox’s iGen4 press to expand their digital businesses with direct mail pieces, photo books and specialized calendars.
DMM, Inc., a direct marketing solutions provider based in Scarborough, Maine, produced a fundraising campaign for the Biodiversity Institute on its iGen4 press. “Adopt-a-Loon” postcards were designed to raise awareness and drive funding for the institute’s environmental efforts – sharp detail and accurate color reproduction were musts to preserve the quality of the wildlife photography.
Green production was essential since the Biodiversity Institute studies the impact of contaminants on the environment. The postcards were printed without chemically processed inks on Forest Stewardship Council certified paper. The campaign resulted in 80 new loon “adoptions” and a 14.4 percent increase in donations over the previous year.
Adlis SAS selected the iGen4 press when it expanded its business to include photo books. The Paris-based digital print company’s storefront near the Louvre Museum is the perfect location to showcase its artistic photo books and the image quality made possible with the iGen4 press. continue reading...
ROCHESTER, N.Y., May 11, 2010 – Xerox Corporation (NYSE: XRX) continues to strengthen its position as the worldwide leader in digital black-and-white production printing, today unveiling a host of productivity and finishing enhancements for its award-winning Nuvera® portfolio.
“Xerox leads the worldwide high-end black-and-white market with more than 75 percent of all production class cut-sheet shipments," said Angele Boyd, IDC group vice president, imaging/output document solutions. “The company is well positioned to maintain or extend its leadership position by constantly upgrading its Nuvera family of devices.”
Xerox's Nuvera portfolio, spanning from 100 to 288 images per minute, delivers high-quality prints and increases productivity. The 10 new productivity improvements and finishing options are designed to streamline production and expand the scope of black-and-white printing jobs. By boosting the range of professionally finished applications that can be created – such as manuals, brochures, booklets and calendars – print providers can take on a wider range of jobs and move them quickly through the shop. continue reading...
Europe’s top 25 Financial Services companies spend an estimated1 €9.2bn on sending information to their customers every year. Research commissioned by Xerox shows that customers tell us that they receive too much information and most if it is irrelevant; banks tell us that they believe better targeted communication would improve cross-selling and grow their revenue.
As part of our research, we wanted to understand how the money devoted to customer communications could achieve maximum impact from their customer communications by banks.
Our Research
We commissioned Coleman Parkes to carry out a wide-ranging European Research Study canvassing the views of 259 retail banks in France, Germany, Italy, The Netherlands, Spain, Sweden and the UK.
We had in-depth discussions with Heads of Customer Communications, Heads of Operations and Heads of Distribution. We also conducted1,729 detailed consumer interviews online in the same countries.
Finally, we interviewed 35 major retailers (five in each country). Involving the retail industry in our research was vital: this industry has a proven track record tailoring its communication to their customers needs – it was the voice of experience that our research needed. continue reading...
Chances are your organization already outsources some aspect of its operations. In the past, companies would only outsource non-vital aspects, such as the food service and vending, office cleaning, etc., where opportunities for innovation are of little consequence and low-cost is an acceptable criteria.
Today, outsourcing is a strategic initiative in many organizations and includes vital aspects of the business such as IT, Human Resources, Call Center, Manufacturing and Accounts Payable.
This paper focuses on outsourcing another critical area – customer communications. These are the multi-channel communications that help companies acquire new customers, welcome and on-board those customers, service them and cultivate their loyalty.
While most outsourcing strategies have a primary goal of saving money, if done right, the benefits can go far beyond lower costs. Outsourcing customer communications can be an effective way to bring world-class capabilities to your organization that can impact both sides of the profit equation – cost savings and revenue growth. The key is to combine competitive pricing with innovation to gain a competitive advantage. Here are some lessons learned, based on 12 years of assessing and implementing customer communications outsourcing solutions. continue reading...
When considering the many costs that an organization has to expend, one of the most misunderstood is that of printing costs.
The Gartner Group estimates that as much as 30% of organizations' print costs can be eliminated with simple technology solutions.
The Business World is a rapidly changing entity, and technology helps adapt to these changes quickly and will help a company keep its competitive advantage. Paper has always been an inefficient medium for conducting business processes, and recently has become a key focus for Business Process Improvement (BPI) initiatives. So what are the main reasons for a company or organization to move towards the paperless environment?
Below are the two main categories:
1. Operation Efficiency and Business Process Improvement
Using a digital repository can improve productivity. This is an obvious benefit. Any time you can reduce the time required to perform a required task, that time can be applied elsewhere. A basic online search for a customer file requires about 5 seconds. To accomplish the same information lookup with a physical file cabinet can take 10 – 25 minutes, or perhaps even days if the file is held in offsite storage. This is just for basic lookups, and not complex searches, which could take weeks if performed through the physical file system. continue reading...
Introduction NOTE: This document refers to Remote Services as a collection of tools used on various Xerox products. The features and information contained in this document refer to the Production Remote Services, prInteract and SMart eSolutions tools.
Xerox is responsive to the security concerns of our customers. Xerox Remote Services are designed to avoid making networks more susceptible to viruses. Remote Services transactions always originate from the device, based on authorizations made by the customer. Remote Services can only communicate with a secure server at Xerox that conforms to the stringent requirements of the internal Xerox Corporation information management infrastructure. Customers do not need to make any changes to Internet firewalls, proxy servers, or other security infrastructure.
Xerox systems are designed to integrate within customer workflows. They connect to the network and push machine data to Xerox Communication servers where the information can be reviewed and analyzed to be used to evaluate service issues as well as to automate billing and supplies replenishment. This built-in knowledge-sharing feature of Xerox systems is what makes Xerox Remote Services viable and its approach unique.
Xerox Remote Services helps differentiate Xerox machine performance and support from other equipment suppliers. While other vendors may remotely monitor some of their machines, Xerox has developed integrated systems and remote tools, and coupled them with highly skilled Xerox support teams who are tasked with working to make Xerox customers more productive and satisfied. This combination creates a high value Remote Services capability that provides proactive problem resolution, and a robust underlying knowledge of the customer’s needs. continue reading...
PHILADELPHIA, April 21, 2010 – Print providers who rely on digital color technology from Xerox Corporation (NYSE: XRX) have proven that applications such as custom photo books, personalized creative mailers and scrap booking supplies are providing new profitable revenue streams and business opportunities.
Their testimonies correspond to a Caslon1 forecast that reports digital color page volume in North America will grow from nearly 10 percent of digital pages in 2008 to almost 50 percent of all digital pages printed – more than 325 billion pages – by 2017.
Martech, a strategic communications and digital imaging firm based in Kansas City, Kan., recently installed two Xerox iGen4™ Presses with Xerox FreeFlow® VIPP PRO Publisher, to expand its printing capabilities and attract new clients.
“The iGen4’s outstanding color matching and variable-data printing capabilities have led to innovative new projects and growth,” said Sam Schembri, chairman and CEO, Martech. “The heavy weight stock options allow us to print on a range of coated, uncoated and specialty papers – enabling us to produce pieces with creative, one-to-one messaging that differentiate them from traditional mailers or collateral.”
Looking to support a growing photo book business, AlphaGraphics®, based in Henrico, Va., installed a Xerox DocuColor® 7002 Digital Press with Xerox FreeFlow Print Server. The press is used to produce photo books, calendars, note cards and other photo specialty products for AlphaGraphics’ customer, MemoriesAlive.com. The decision to purchase the device came after Lloyd Cozens, general manager, AlphaGraphics, attended one of Xerox’s Business Development Thought Leadership Workshops on book publishing. continue reading...
ROCHESTER, N.Y., April 20, 2010 – In a world where “high def” has quickly become the norm and paper flies through printers at ever increasing speeds, researchers at Xerox Corporation (NYSE:XRX) and Fuji Xerox have developed technology to meet the challenge of printing high definition images at speeds of 80 to 100 pages per minute.
Five new Xerox innovations “under the hood” set these new digital presses apart from anything ever designed, by addressing a print provider’s need for vibrant image quality and the ability to complete complex jobs faster.
“With paper moving at these speeds, there are countless engineering challenges along the way,” said David Mueller, engineering manager of the new Xerox Color 800/1000 Presses. “The technologies we developed, especially the new fuser and clear toner, really push the envelope in terms of how these presses perform.”
Clear EA toner– This transparent dry ink is a new formula of Xerox’s ultra low-melt EA (Emulsion Aggregation) toner. Developed jointly by researchers at Fuji Xerox and the Xerox Research Centre of Canada, it uses no fuser oil and gives images a smooth offset-like finish. The clear toner also adds visual variety. Highlighted images appear to “pop off” the page, and customers can use the feature to draw attention to headlines, variable text, photos, logos or images and create a range of artistic digital effects including watermarks.
Long-life photoreceptor – The presses feature a new photoreceptor with a protective overcoat that lasts twice as long as conventional technologies, As a result, the photoreceptor, which is the light-sensitive drum used to transfer the image to paper, can withstand making up to 800,000 impressions.
Challenge Question # 1 
Europe’s top 25 Financial Services companies spend an estimated1 €9.2bn on sending information to their customers every year. Research commissioned by Xerox shows that customers tell us that they receive too much information and most if it is irrelevant; banks tell us that they believe better targeted communication would improve cross-selling and grow their revenue.
Chances are your organization already outsources some aspect of its operations. In the past, companies would only outsource non-vital aspects, such as the food service and vending, office cleaning, etc., where opportunities for innovation are of little consequence and low-cost is an acceptable criteria.
